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Shipping & Returns

Home » Shipping & Returns

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Free Shipping

We offer free Standard Shipping 4-7 Business Days shipping on orders over $100.00 or with a valid coupon.

Shipping Fees

We also offer shipping at the following rates:

Shipping MethodShipping Fee
Standard Shipping 4-7 Business Days6.99
Priority Shipping 1-3 Business Days9.99
Specalized Items 4-7 Business Days12.99

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

HOW IS MY SUBSCRIPTION FULFILLED?

If you are buying a subscription then we will deliver on: Based on when the subscription renewal is for the customer.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: See Below.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and Proof of Purchase, Customer Details, and Authorization, then mail your return to the following address:

Summitt Labs LLC
Attn: Returns
RMA #
5901 Orient Rd.
Tampa, FL 33610
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  • Anytime heat exceeds 80 degrees within Florida you will receive a pop up in your cart/checkout stating that we are currently experiencing extreme temperatures. Due to this we ask if you order a perishable product, such as “gummies,” that you choose expedited shipping. This shipping option will ship to you via “UPS 2 Day Air,” and if any damages are present to the gummies, we will refund or exchange the product; and if applicable, pay for the product to be returned. If you fail to abide by the temperature warning and choose the standard shipping option, we will not be responsible for the state of the product, and you will not be eligible for a refund/return.
  • If your order exceeds $100 and is eligible for free shipping, we will send it via the expedited method if it is a perishable product ordered. If it is damaged, we will work accordingly to offer you a refund/exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(833) 810-5673
[email protected]

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BY Summitt Labs
on August 30, 2022
Summitt Labs is a Tampa, Florida-based collaboration of like-minded innovators for botanical research. Known for its top-grossing brands such as Kore Original, Hemplitude, and Happy Time High. Today, harnessing the passion for curating a unique solution for all communities.

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